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Welcome to Ice Candles. By using our website, www.icecandles.shop, and purchasing our products, you agree to the following terms and conditions.

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1. About Us

This website is operated by Ice Candles. If you have questions, contact us at info@icecandles.shop.

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2. Orders & Contract

Your order is a purchase offer. We only accept your offer once we send a confirmation email saying your order has been dispatched. Orders are accepted within the UK only.

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3. Age Limit

You must be at least 18 years old or have adult permission to place an order.

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4. Products & Pricing

• We do our best to display accurate images and details, but small variations may occur.

• All prices are listed in GBP and exclude VAT.

• Prices may change without notice.

• Stock availability isn’t guaranteed.

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5. Delivery

We aim to dispatch orders within 1 business day. Orders are delivered via Royal Mail or courier. You’ll receive a dispatch confirmation email with delivery details.

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6. Returns & Refunds

We accept returns within 14 days of delivery if:

• You received the wrong item

• Items arrived damaged or faulty

To arrange a return, contact us at info@icecandles.shop. Return shipping is at your expense unless otherwise agreed. Refunds are issued once returned items are inspected.

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7. Website Use

You agree not to misuse our contact forms or submit abusive, unlawful, or misleading content. We reserve the right to monitor and remove inappropriate use.

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8. Intellectual Property

All content on this site (images, text, etc.) belongs to Ice Candles or our partners. Do not use it without permission.

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9. Privacy

We collect basic order and browsing information to process your purchases and improve our service. For details, please see our Privacy Policy.

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10. Limitation of Liability

We’re not liable for any indirect losses caused by website use or delayed/missing deliveries. This doesn’t affect your statutory rights.

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11. Changes

We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.

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12. Legal

These terms are governed by the laws of England and Wales. Any disputes will be settled in English courts.