Privacy Policy
At Ice Candles, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website: www.icecandles.shop.
1. What Information We Collect
We collect the following types of information :
1a. Order Information :
When you place an order, we collect:
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Name
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Billing & Shipping Address
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Email Address
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Phone Number
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Payment Details (handled securely via our payment provider)
1b. Device Information :
When you browse our site, we automatically collect:
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IP Address
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Web browser type
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Time zone
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Pages viewed, referring URLs, and interactions
We refer to this as “Device Information”. This may involve cookies, log files, and analytics tools.
2. How We Use Your Information
We use your information to :
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Process and ship your orders
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Communicate with you (e.g., order updates or support)
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Screen orders for fraud
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Improve our website and user experience
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Send marketing emails (only with your consent)
3. Cookies
We use cookies to :
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Enable shopping cart functionality
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Analyze website traffic
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Remember user preferences
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Deliver relevant ads (with your consent)
You can manage or disable cookies via your browser settings or cookie banner.
4. Sharing Your Information
We only share your data with trusted third parties to help us operate our business:
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Payment processors
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Delivery services (e.g., Royal Mail, DPD)
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Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)
We never sell your data.
5. Your Rights
If you are a UK or EU resident, you have the right to:
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Access the personal data we hold about you
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Request correction or deletion
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Object to processing
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Withdraw consent at any time
To exercise these rights, contact us at info@icecandles.shop.
6. Data Retention
We keep your Order Information for our records unless you ask us to delete it.
7. Security
We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access.
8. Contact Us
If you have any questions or concerns about this policy, please contact us :